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First Women Bank Limited Latest Jobs 2021

First Women Bank Limited Latest Jobs 2021

First Women Bank Limited Latest Jobs 2021 First Women Bank Limited, a Scheduled Commercial Bank, requires an energetic, career-oriented and motivated individual to join its progressive team in the following position.

Vacant Post:

Complaint Handling Officer – Karachi

Experience & Qualification

Minimum Graduate preferably MBA from an HEC recognized University with minimum 2-3 years of relevant experience.

Main Duties & Responsibilities:

  • The jobholder will be responsible for end to end Complaints management / resolution and monitoring the Banks Complaint Management System.
  • Ensure that all complaints raised are captured in the system, assigned to the correct resolvers and resolved within the shortest time possible.
  • Ensure complaints are handled in a fair and speedy manner taking into account the criteria of Transparency, Accessibility and Effectiveness.
  • Ensure complaints are handled in compliance according to the Complaints Handling Policy and ensure coordination/follow up with all departments for resolution of complaints based on SBP guidelines.
  • Determine the root causes of recurring complaints and formulate improvements to mitigate them.
  • Maintain complaint data base on a daily basis and prepare different reports for onward submission to the management and regulator and other authorities after the review of the line Manager.
  • Ensure complete documentation of customer disputes.
  • Ensure regular follow- ups and escalation with the concerned units which exceed their specified TAT.
  • Take customer feedback, analyze and provide management with a better service solution or an alternate.
  • Assisting in any other tasks/Assignment as and when entrusted by Management
  • For More Government Jobs visit: www.paklatestjob.com

First Women Bank Limited Latest Jobs 2021

For submission of applications, please visit www.fwbl.com.pk/careers and submit your application along with your resume latest by 30 August, 2021. Please feel free to contact us at 021-111-676-767 or 0213-5657684 Ext.: 367/389 in case of any queries.

First Women Bank Limited Latest Jobs 2021
First Women Bank Limited Latest Jobs 2021

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