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First Women Bank Limited Latest Jobs 2021

First Women Bank Limited Latest Jobs 2021

First Women Bank Limited Latest Jobs 2021 First Women Bank Limited, a Scheduled Commercial Bank, requires an energetic, career-oriented and motivated individual to join its progressive team in the following position.

Vacant Post:

Complaint Handling Officer – Karachi

Experience & Qualification

Minimum Graduate preferably MBA from an HEC recognized University with minimum 2-3 years of relevant experience.

Main Duties & Responsibilities:

  • The jobholder will be responsible for end to end Complaints management / resolution and monitoring the Banks Complaint Management System.
  • Ensure that all complaints raised are captured in the system, assigned to the correct resolvers and resolved within the shortest time possible.
  • Ensure complaints are handled in a fair and speedy manner taking into account the criteria of Transparency, Accessibility and Effectiveness.
  • Ensure complaints are handled in compliance according to the Complaints Handling Policy and ensure coordination/follow up with all departments for resolution of complaints based on SBP guidelines.
  • Determine the root causes of recurring complaints and formulate improvements to mitigate them.
  • Maintain complaint data base on a daily basis and prepare different reports for onward submission to the management and regulator and other authorities after the review of the line Manager.
  • Ensure complete documentation of customer disputes.
  • Ensure regular follow- ups and escalation with the concerned units which exceed their specified TAT.
  • Take customer feedback, analyze and provide management with a better service solution or an alternate.
  • Assisting in any other tasks/Assignment as and when entrusted by Management
  • For More Government Jobs visit:

First Women Bank Limited Latest Jobs 2021

For submission of applications, please visit and submit your application along with your resume latest by 30 August, 2021. Please feel free to contact us at 021-111-676-767 or 0213-5657684 Ext.: 367/389 in case of any queries.

First Women Bank Limited Latest Jobs 2021
First Women Bank Limited Latest Jobs 2021

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